Privacy policy

Last updated: April 15, 2026

VIXEUM operates this website and related services, including all information, products, tools, features, and customer support services available through our online store (the “Services”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Business Information

Trade name: VIXEUM
Registration No.: 104142062
Email: sales@vixeum.co
Address: 254 RUE VENDOME, 69003 LYON 3EME, France

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Full name
Billing address
Shipping address
Email address
Phone number
Order history and transaction details
Payment confirmation details
Messages sent to customer support
IP address, browser type, device information, cookies, and usage analytics

3. How We Collect Information

We collect information:

Directly from you when you place an order or contact us
Automatically through cookies and analytics technologies
From payment processors after successful payment authorization
From delivery, fraud prevention, or verification partners where necessary

4. How We Use Your Information

We use your information for legitimate business purposes, including:

Processing and fulfilling orders
Shipping and delivery coordination
Customer service and communication
Returns, refunds, and replacements
Fraud prevention and transaction security
Website analytics and service improvement
Compliance with legal or regulatory obligations
Marketing communications where permitted by law

5. Payments

We do not store full payment card information on our servers. Payments are securely processed by authorized third-party payment providers that apply their own privacy and security standards.

6. Order Fulfillment and Supplier Network

As part of our operating model, some products may be packed and shipped by trusted fulfillment partners or suppliers. To complete your order, we may share only the information necessary for fulfillment, such as:

Your name
Shipping address
Phone number (if required for delivery)
Ordered items

We require our suppliers and logistics partners to process personal data only for legitimate order fulfillment and delivery purposes.

7. International Transfers

Because we sell internationally and work with fulfillment, logistics, payment, and technology providers, your personal information may be transferred outside France or the European Union when necessary to process your order, arrange delivery, prevent fraud, or operate our Services.

This may include transfers to suppliers or shipping partners located in other countries. Where required, we take reasonable measures to ensure that such transfers are protected under applicable data protection laws.

8. Cookies and Analytics

Our website may use cookies, pixels, and similar technologies to improve functionality, remember preferences, analyze website traffic, and support advertising or remarketing campaigns.

You may control cookies through your browser settings, although some website functions may be affected.

9. How We Share Information

We may share information only when reasonably necessary with:

Payment processors
Shipping carriers and logistics providers
Suppliers and fulfillment partners
Website hosting or e-commerce platform providers
Fraud prevention and security providers
Professional advisers or authorities where legally required

We do not sell your personal information to third parties.

10. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, legal compliance, accounting, dispute resolution, fraud prevention, or warranty obligations.

11. Data Security

We use reasonable technical, administrative, and organizational safeguards to protect your personal information. However, no online system or transmission method can guarantee absolute security.

12. Your Rights

Depending on your location and applicable law, you may have rights to:

Request access to your personal data
Correct inaccurate information
Request deletion of your information
Object to certain processing activities
Withdraw consent where applicable
Request a copy of your personal data

To exercise your rights, please contact us at sales@vixeum.co.

13. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security, or content.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page together with the revised effective date.