Terms of service

Last updated: April 15, 2026

These Terms of Service (“Terms”) govern your access to and use of the website operated by VIXEUM, including all related pages, products, services, communications, and transactions (the “Services”).

By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Business Information

Trade name: VIXEUM
Registration No.: 104142062
Email: sales@vixeum.co
Address: 254 RUE VENDOME, 69003 LYON 3EME, France

2. About Our Services

VIXEUM is an online retailer offering decorative glassware, Venetian-inspired and Murano-style home décor, artistic accessories, and related lifestyle products.

We act as the seller of products offered on this website. Certain products may be warehoused, packed, or shipped by trusted third-party fulfillment partners or suppliers acting on our behalf.

3. Eligibility to Use the Website

By using this website, you confirm that:

You are at least the age of majority in your jurisdiction;
You are legally able to enter into binding contracts;
The information you provide is accurate and complete.

4. Product Information

We aim to describe products as accurately as possible. However, due to the handmade or artisan nature of some products, minor differences in size, color tone, shape, texture, or pattern may occur.

Product images are for illustrative purposes only and may appear differently depending on screen settings.

References to “Venetian-inspired” or “Murano-style” describe design style or artistic influence unless specifically stated as certified origin.

5. Pricing and Payments

All prices shown on the website are displayed in the selected currency unless otherwise stated.

We reserve the right to change prices, correct pricing errors, or cancel orders affected by obvious mistakes.

Payments are processed securely through authorized third-party payment providers. We do not store full payment card details.

6. Orders and Acceptance

When you place an order, you are making an offer to purchase goods from us. Orders are subject to acceptance, stock availability, fraud screening, and payment verification.

We may decline or cancel an order for reasons including:

Payment authorization failure
Suspected fraud or abuse
Incorrect pricing or listing errors
Unavailable stock
Shipping restrictions

If payment has already been captured, any cancelled order will be refunded.

7. Shipping and Delivery

Orders are generally processed within 1–3 business days. Estimated delivery times depend on destination, product type, and fulfillment location.

Some orders may be dispatched directly by our suppliers or fulfillment partners. We remain responsible for customer service and order support.

Delivery dates are estimates only and are not guaranteed. Delays may occur due to customs, weather, carrier issues, holidays, or high seasonal demand.

8. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our separate Return and Refund Policy, available on this website.

9. Customer Responsibilities

You agree not to:

Use the website for unlawful purposes
Provide false or misleading information
Attempt unauthorized access to systems or accounts
Interfere with website security or operation
Abuse promotions, refund systems, or customer support channels

10. Intellectual Property

All website content including text, branding, graphics, logos, product descriptions, layout, and images is owned by VIXEUM or used under license and protected by applicable intellectual property laws.

No content may be copied, reproduced, or commercially used without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, VIXEUM shall not be liable for indirect, incidental, special, or consequential losses arising from use of the website or purchased products.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable consumer law.

12. Warranties and Product Use

Decorative glass products should be handled carefully. Customers are responsible for safe use, placement, and maintenance of purchased items.

We do not guarantee that products are suitable for every purpose unless expressly stated.

13. Privacy

Use of our Services is also governed by our Privacy Policy, available on this website.

14. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, transport disruption, cyber incidents, or governmental actions.

15. Changes to These Terms

We may update these Terms from time to time. Revised versions will be posted on this page with the updated effective date.

16. Governing Law

These Terms shall be governed by applicable laws of France, without prejudice to mandatory consumer protection rights available in your country of residence.